PMI PMP-Project Management Professional Practice Exam Q. 1181 to 1190
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Set of 10 Questions
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Q. 1181: In person-to-person communication, messages are sent on verbal levels and nonverbal levels simultaneously. As a general rule, what percentage of the message actually is sent through nonverbal cues?
A. 5 percent to 15 percent
B. 20 percent to 30 percent
C. 40 percent to 50 percent
D. Greater than 50 percent
Section: Mix Questions
Justification in favor of the correct answer:
Nonverbal cues can be divided into four categories: physical, aesthetic, signs, and symbols. Many studies have demonstrated that most messages are conveyed through such nonverbal cues as facial expression, touch, and body motion, rather than through the words spoken.
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Q. 1182: As an output from control communications, it may be necessary to update the:
A. Project schedule
B. Forecasts
C. Corporate policies, procedures, and processes
D. Knowledge management system
Section: Mix Questions
Justification in favor of the correct answer:
Communications control often entails the need to update project documents, including forecasts, performance reports, and the issue log.
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Q. 1183: In project communications, the first step in a written communication is to:
A. Analyze the facts and assumptions that have a bearing on the purpose of the message
B. Gather thoughts or ideas
C. Develop a logical sequence of the topics to be addressed
D. Establish the basic purpose of the message
Section: Mix Questions
Justification in favor of the correct answer:
For any type of communication, the first step in the basic communication model is to encode, which means the sender translates thoughts or ideas into language.
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Q. 1184: A communications management plan includes which one of the following sample contents?
A. Issues
B. Escalation processes, including time frames and the management chains
C. Dimensions
D. Project assumptions and constraints
Section: Mix Questions
Justification in favor of the correct answer:
Numerous items, including escalation processes, are part of the communications management plan. Business issues may arise that cannot be resolved at a lower staff level. During such a time, an escalation process is required to show time frames and the names of people in the management chain who will work to resolve these issues.
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Q. 1185: Your organization has decided to use project management for all of its endeavors. It has established a Center of Excellence for Project Management to support the movement into management by projects and has appointed you as its director. Since you work in a matrix environment, which of the following types of communications is the most essential for success?
A. Upward
B. Horizontal
C. Downward
D. Diagonal
Section: Mix Questions
Justification in favor of the correct answer:
Horizontal communication is between the project manager and his or her peers and will be where most of the communications will occur. Accordingly, it is essential for success in a highly competitive environment and requires diplomacy, experience, and mutual respect.
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Q. 1186: You have heard recently that the client calls your progress reports the “Code of Hammurabi” because they seem to be written in hieroglyphics and are completely indecipherable to all but an antiquities scholar. This situation could have been avoided by:
A. Informing the client at the start of the project about the types of reports they will receive
B. Using risk management techniques to identify client issues
C. Hiring an expert report writer to prepare standard reports
D. Engaging in communications planning
Section: Mix Questions
Justification in favor of the correct answer:
The communications management plan is prepared during plan communications management. The plan should include a description of the information to be distributed such as format, content, level of detail, as well as conventions and definitions to be used.
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Q. 1187: Assume on your project you have identified 250 stakeholders located in three continents and of these 250, you have determined that 200 of them will be actively involved and interested in your project. Therefore, as you determine an appropriate communication method, your best approach is:
A. Elaborate status reports
B. Simple status reports
C. Knowledge repositories
D. E-mails
Section: Mix Questions
Justification in favor of the correct answer:
Knowledge repositories along with Intranet sites, e-learning, and lessons learned data bases are examples of methods of pull communications. They are used for large volumes of information or for large audiences and require recipients to access communication content at their own discretion.
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Q. 1188: You want to ensure that the information you collect showing project progress and status is meaningful to stakeholders. You want to combine the type and format of the stakeholder’s information needs with an analysis of the value of the information. You will document this information in the:
A. Communications register
B. Stakeholder register
C. Stakeholder management plan
D. Communications management plan
Section: Mix Questions
Justification in favor of the correct answer:
The project team must conduct an analysis of stakeholder communications requirements to ensure that stakeholders are receiving the information required to participate in the project. For example, stakeholders typically require performance reports for information purposes. Such information requirements should be included in the communications management plan.
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Q. 1189: Work performance information is an output of which process?
A. Manage risks
B. Manage communications
C. Control communications
D. Report performance
Section: Mix Questions
Justification in favor of the correct answer:
Work performance information, an output of control communications, organizes and summaries performance data such as status and progress information on the project at the level required by stakeholders. This information next is communicated to the appropriate stakeholders.
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Q. 1190: Assume you want to optimize the work performance reports you will use to manage communications. You should do so by:
A. Determining the most appropriate choice of communications media
B. Setting different communications techniques for different stakeholder groups
C. Ensuring the information is consistent with regulations and standards
D. Ensuring comprehensiveness, accuracy, and availability
Section: Mix Questions
Justification in favor of the correct answer:
Work performance reports are an input to manage communications. They are a collection of project performance and status information used to facilitate discussion and create communications. They should be comprehensive, accurate, and available in a timely way.
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