Professor Noriaki Kano :
Professor Noriaki Kano had been the developer of a program whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. This system is referred to as the Kano Model.
Noriaki Kano was the 1997 recipient of the Deming Prize for Individuals.
References: Wikipedia � Free Encyclopedia
An expert on R&D, Online Training and Publishing. He is M.Tech. (Honours) and is a part of the STG team since inception.