sans-serif">8) Drive out fear.
9) Break down barriers between departments.
10) Eliminate slogans, exhortations, and numerical targets.
11) Eliminate work standards (quotas) and management by objective.
12) Remove barriers that rob workers, engineers, and managers of their right to pride of workmanship.
13) Institute a vigorous program of education and self-improvement.
14) Put everyone in the company to work to accomplish the transformation
References: Wikipedia – Free Encyclopedia